Contact & support

ptr.services is an AI writing studio operated by De Soto Creations. We answer every message from a human, normally within one business day.

Seller details

• Trading name: ptr.services
• Legal seller: De Soto Creations, Spain
• Merchant of Record: Paddle.com Market Ltd, which handles payment, tax and invoicing for all orders

How to reach us

• General & product support: support@ptr.services
• Billing, invoices, refunds and cancellations: support@ptr.services or Paddle directly at paddle.net
• Privacy and data requests: privacy@ptr.services

Response times

Support: within one business day. Refund requests: within 2 business days of receipt. Privacy requests: within one month, as required by data protection law.

What we sell

Access to the ptr.services web application, sold as monthly credit subscriptions and one-off credit packs. Credits are consumed by AI actions inside the app (outlining, drafting, editing, illustration, translation and export). Prices and included credits are listed on our pricing page.

See also our Terms & Conditions, Refund Policy and Privacy Notice.